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1. Introduction

Welcome to Craftyva Global Pty Ltd. (“we,” “us,” “our”). These Terms and Conditions govern your access to and use of our website, craftyva.com, and any products, services, or information available through it. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

These Terms and Conditions apply to all users, including but not limited to vendors, buyers, and visitors of the site.

2. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to regularly review this page for any changes. Your continued use of the website after any changes constitutes your acceptance of the modified terms.

3. Eligibility

To use our website and make purchases, you must:

• Be at least 18 years of age.
• Be a resident of Australia.
• Have the legal capacity to enter into binding contracts.
• If you are a vendor, you must represent a legitimate business entity registered in India.

4. Products and Services

We offer agricultural machinery, industrial products, and other goods (including bulk brand labels) supplied by vendors registered on our platform. These products are imported from India and are available for sale to customers across Australia.

4.1 Product Information

We strive to provide accurate and up-to-date product descriptions, specifications, and images. However, we do not guarantee the accuracy, completeness, or reliability of any product information. Product prices, availability, and specifications may change without notice.

4.2 Vendor Listings

As a multi-vendor platform, we allow vendors to list and sell their products on our website. We are not the manufacturer or direct supplier of the products listed by third-party vendors. Our role is to facilitate the sale and charge a commission on successful transactions.

5. Account Registration

To purchase products or become a vendor on our platform, you must create an account with us. You agree to provide accurate, current, and complete information during registration and to update this information as needed.

Vendors must provide additional business-related information, including valid business registration details, to be approved to sell products on our platform.

You are responsible for maintaining the confidentiality of your account information, including your login credentials, and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

6. Ordering and Payment

6.1 Order Process

When you place an order for any product, you will receive an email confirming that we have received your order. However, this confirmation does not mean that your order has been accepted. Acceptance of your order will occur once the payment has been processed and the product is dispatched.

6.2 Payment Terms

All payments for products purchased on the website must be made through the available payment methods at checkout. You agree to pay all charges associated with your purchase, including any applicable taxes, duties, or shipping fees.

We may offer payment options such as credit/debit card, PayPal, or bank transfer.

7. Shipping and Delivery

7.1 Shipping Information

We deliver to customers across Australia. Shipping fees and estimated delivery times will be calculated and provided at checkout. We aim to dispatch orders as soon as possible, but we do not guarantee specific delivery times.

7.2 International Shipping

Products are imported from India, and shipping times may vary depending on the product’s origin and shipping carrier. Customs duties or import taxes may apply to orders, and these are the responsibility of the buyer.

7.3 Shipping Issues

We are not liable for delays caused by third-party shipping carriers or customs. If there are any issues with delivery, please contact us immediately, and we will assist in resolving the matter.

8. Returns and Refunds

8.1 Refund Policy

We comply with Australian Consumer Law. If a product is faulty, not as described, or does not meet consumer guarantees, you may be entitled to a refund or exchange.

For non-defective items, returns are at the discretion of individual vendors, subject to the vendor’s return policy. If the product is damaged during transit, please report it to us within 30 days of receiving the product.

8.2 Return Process

To initiate a return, please contact our customer support team with your order details. Our team will guide you through the return process and, if applicable, coordinate the return with the vendor.

9. Vendor Responsibilities

9.1 Vendor Agreement

Vendors must comply with all applicable laws, including Australian Consumer Law, when listing and selling products on our platform. Vendors must also ensure that their products meet all quality and safety standards required for sale in Australia.

Vendors are responsible for ensuring that the product information they provide is accurate and up-to-date.

9.2 Commission Fees

We charge a commission on the sale of each product listed by vendors on our platform. The details of commission rates will be provided to vendors upon registration.

10. Intellectual Property

All content on the website, including text, images, logos, and product descriptions, is the property of Craftyva Global Pty Ltd. or our licensors and is protected by intellectual property laws. You may not use any content from our website without prior written permission.

Vendors must ensure that they have the necessary rights to the product images, descriptions, and trademarks used on the platform.

11. Privacy Policy

We value your privacy. Please refer to our [Privacy Policy] for information about how we collect, use, and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by law, Craftyva Global Pty Ltd. will not be liable for any indirect, special, or consequential damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to, damage to property, loss of income, or business interruption.

13. Dispute Resolution

In the event of a dispute, we encourage you to first contact our customer service team to resolve the issue. If the dispute cannot be resolved informally, it may be submitted to mediation or arbitration in accordance with Australian law.

14. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be resolved within the jurisdiction of the courts in Australia.

15. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Craftyva Global Pty Ltd.
Maroubra, Greater Sydney Area, NSW
info@craftyva.com
9876543210

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