Privacy Policy

Effective Date: 10/February/2025

At Craftva Global Pty Ltd (“we,” “us,” “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, craftyva.com, and use our services, including purchasing agricultural machinery, industrial products, or using our platform as a vendor.

By using our website and services, you consent to the collection and use of your personal data as described in this policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our website or services.

1. Information We Collect

We collect different types of information depending on your interaction with our website. This includes:

1.1 Personal Information

When you register for an account, make a purchase, or use our services, we collect personal details such as:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment details (via third-party payment processors)
  • Account credentials (for registered users)

1.2 Vendor Information

If you are a vendor, we also collect business-related information such as:

  • Business name
  • Business registration details
  • Tax and GST number
  • Contact information
  • Bank account details for commission payments

1.3 Usage Data

We may collect information about how you access and use our website, including:

  • IP address
  • Browser type and version
  • Device information (e.g., operating system, mobile device details)
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, improve our website functionality, and analyze trends. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Account Creation & Management: To create and maintain your user account, process your orders, and provide customer support.
  • Order Fulfillment: To process and ship your orders, including sharing necessary information with third-party vendors, logistics providers, and payment processors.
  • Vendor Services: To manage vendor registrations, facilitate product listings, and process vendor payments.
  • Communication: To send you order updates, promotional offers, newsletters, and other communications related to our services. You can opt-out of marketing emails at any time by following the unsubscribe instructions in the email.
  • Improve Website Performance: To analyze user behavior, improve website functionality, and enhance your browsing experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including resolving disputes and enforcing our Terms and Conditions.

3. How We Share Your Information

We are committed to safeguarding your privacy and will not share your personal information with third parties, except in the following circumstances:

  • Third-Party Vendors: We may share information with third-party vendors who provide services such as payment processing, shipping, and marketing. These vendors are required to use your data solely for the purpose of performing their services and in accordance with this Privacy Policy.
  • Business Transfers: In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a court order, legal process, or government request.
  • Marketing Partners: With your consent, we may share your information with trusted partners for marketing purposes, but you can opt-out of such communications at any time.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure payment gateways, and regular security audits.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request that we stop processing your personal data, you can contact us using the information provided below.

6. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request the correction of inaccurate or incomplete personal data.
  • Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
  • Restriction: You can request the restriction of processing of your data in certain circumstances.

If you wish to exercise any of these rights, please contact us at the details provided below.

7. International Transfers

Your personal information may be transferred to and processed in countries outside Australia, including India, where our vendors are based. By using our services, you consent to the transfer of your personal data to these countries, subject to the appropriate safeguards to ensure that your information is protected.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites, including those of our vendors or business partners. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Craftva Global Pty Ltd
Maroubra, Greater Sydney Area, NSW
[email protected]
9876543210